Privacy Policy

Our Commitment to Privacy:

At The Unseen Queen (“we” or “us”), we recognize the paramount importance of safeguarding your privacy and the sensitive nature of the information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, utilize our services, or contribute to our mission of empowering women affected by domestic abuse.

Information We Collect:

We collect personal information in various ways based on your interaction with our website and services:

• Contact Information: We gather data such as your name, email address, phone number, and mailing address through website forms, support requests, and donation processes.

• Support Requests: Information provided when seeking assistance, including details related to your domestic abuse situation. This is collected through online forms, phone calls, and email exchanges. We handle this information with the utmost care and confidentiality, recognizing its sensitive nature.

• Donation Information: If you make a donation, we securely collect payment information such as credit card details or banking information through trusted third-party platforms.

• Website Usage Data: We may collect anonymous data about your website usage, including browsing history, IP address, and device information, to enhance our website’s functionality and user experience.

How We Use Your Information:

We use your personal information for the following purposes:

• Provide Support Services: Connecting you with relevant resources, support workers, and legal assistance based on your needs.

• Process Donations and Issue Receipts: Securely processing your donations and providing tax receipts.

• Communicate with You: Sharing updates about our activities, events, fundraising efforts, and important information related to domestic abuse awareness and support. You can opt-out of these communications at any time.

• Enhance Our Website and Services: Analyzing website usage data to improve our website’s functionality and user experience.

• Comply with Legal Requirements: Fulfilling legal obligations or responding to lawful requests from authorities.

Donor Privacy:

We deeply respect the privacy of our donors. We do not sell, trade, or share donor information with third parties without your consent. You may choose to remain anonymous when making a donation.

Data Security:

We implement comprehensive security measures, including secure servers, data encryption, and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the best possible protection for your data.

Third-Party Disclosure:

We will not share your personal information with third parties except under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing donations, or providing support services. These third parties are bound by strict contractual obligations to protect your privacy and security.

• Legal Requirements: We may disclose your information when required by law or in response to a valid court order, subpoena, or other legal process.

• Protecting Others: We may share your information in limited circumstances to protect the safety of ourselves, our website users, or the public.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Choices and Rights:

You have the right to access, correct, or delete your personal information at any time. You can also choose to opt-out of receiving communications from us. To exercise any of these rights, please contact us at info@theunseenqueen.ca

Updates to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@theunseenqueen.ca

By using our website or services, you consent to the terms and conditions outlined in this Privacy Policy.